Ordering & delivery
What am I actually buying?
Most products at H. Doucette Studio are instant digital downloads: planners, spreadsheets, fillable PDFs, Canva templates, clipart, patterns, and printable art. Canvas prints are made to order and shipped to you. Services are scheduled with you after checkout. Each product page lists exactly what you receive and in which formats.
How do I get my files after I order?
For digital products, you'll receive a download link by email once payment is confirmed, usually within a few minutes. Check your spam or promotions folder if it doesn't show up right away.
What software do I need to open the files?
PNG and JPG files open in almost any image viewer, editor, or design tool. AI and EPS source files are built for Adobe Illustrator or another vector program that reads those formats. Check the product's Specifications section for the exact file types included before you buy.
Using what you buy
Can I use these for my business?
Yes, within the license included with that product. Design assets include commercial use in your own finished products; business tools and templates are licensed for use in one business. The specifics of what's included and what isn't are on our Licensing page.
Can I resell or redistribute the files themselves?
No. You can use the artwork in your own products and projects, but the source files can't be resold, redistributed, or shared as standalone assets. Full details are on the Licensing page.
Refunds & support
What if my download doesn't work or looks wrong?
Email heather@hdoucette.com within 14 days and we'll resend the correct file or sort out the issue. Full terms are on our Refund Policy.
I have a question that's not answered here.
Reach out through our Contact page or email heather@hdoucette.com and we'll get back to you within 1-2 business days.